Though rare, there are inevitably occasions where a product arrives non-functional, is damaged in transit, or is simply not what you expected. Our non-DOA policy means that if this happens, you are covered!

What does "non-DOA" mean? Simply stated, if your item does not arrive in fully working condition (in other words, if it is "dead on arrival" or "damaged on arrival"), it will be replaced or your money refunded at your discretion.

If you need to return a defective item (or an item you are not satisfied with), contact us and let us know. You will usually be contacted by email with return instructions (or troubleshooting tips) within 48 hours. After 30 days from the purchase date, returns cannot be accepted.

EXTENDED WARRANTY OPTION  We've teamed up with SquareTrade to offer 3 year extended warranty purchase plans on many of our items.  Click on the "warranty available" icon at left for more information. On eBay, if a warranty for a particular prodcut is available, there will be a link below the item description that will give actual pricing and details. Please note at this time SquareTrade only offers extended warranties to US customers.